NORFOLK & BETTER
Delivery, Returns & FAQs
NORFOLK & BETTER
General FAQs
WHAT ARE YOUR FARM OPENING HOURS?
Our Farm office is open Monday - Thursday, 8am to 3pm. We are closed Bank Holiday's and Weekends.
DO YOU HAVE A FARM SHOP?
No, we do not have a farm shop. All orders must be made online, we do however have a pop up on the first Saturday of the month at the Farm.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
*Depending on location some orders may take 3-5 days for delivery and delivery will be charged.
Please note we do not post out on Saturdays, Sundays or Bank Holidays and during busy periods, orders can take a little longer to process than normal.
Your parcel will be sent via DPD Courier. Orders usually take 1-2 working days after dispatch depending on your location.
UK ORDER DETAILS DELIVERY COST
MY ORDER IS OVER £100.00 IN VALUE FREE
MY ORDER IS LESS THAN £100.00 IN VALUE £7.50 (Cheese)
MY ORDER IS LESS THAN £100.00 IN VALUE £10.00 (Meat)
COLLECT (FROM IP25 6SS) FREE
NORFOLK & BETTER
DELIVERY & RETURNS FAQS
IS MY MEAT SAFE TO FREEZE?
The majority of our range is cut fresh to order in our butchery and these are all safe to freeze. A small amount of our products have been previously frozen and are not suitable for re-freezing. These are clearly labelled and described on the website. We do not recommend freezing our products for longer than one year and you should always defrost meat in the fridge.
HOW WILL MY MEAT & CHEESE BE DELIVERED?
All our cheese and meat is delivered fresh (unless specified otherwise) to your door in a Norfolk & Better labelled box. Our chilled packaging is environmentally friendly and the ice packs are reusable. Your order will be safe in this packaging for up to 48 hours.
CAN I COLLECT MY ORDER TO AVOID DELIVERY CHARGE?
We offer a ‘click & collect’ service, if you would like to collect from us at Manor Farm Carbrooke, Thetford IP25 6SS please select this option.
Be aware our Farm office opening hours are Monday to Thursday 8am-3pm, we are closed Fridays, Weekend's and Bank Holiday’s.
CAN I RING UP AND PLACE AN ORDER?
No, we are very sorry, but we cannot take over the phone orders. All orders must be made online.
HOW WILL I KNOW IF MY ORDER HAS BEEN RECEIVED?
After you hit the Submit button you will receive an email confirming the order (please make sure your email address is correct and always check your junk folder). Please allow up to 1 hour for this email to arrive.
Our courier company will also be in touch once your order has been booked onto their system so you know when it will be arriving.
I WAS OUT WHEN MY ITEM WAS DELIVERED, WHAT SHOULD I DO?
It is advisable to be in to receive your Norfolk & Better Box. If you know you are going to be out when DPD arrives, please select 'leave in a safe place' on your DPD app. The courier will leave your item in your chosen safe place and not returned it to the Depot.
CAN I ORDER MY MEAT NOW AND GET IT DELIVERED ON A PARTICULAR DATE?
We offer a delivery date selection at the checkout page, you can select a date that is 2 months in advance. Any dates that are blocked out on this are because we are unable to delivery on those days. If you would like your meat for a certain date then we would always advise organising your delivery a few days before to guarantee that you have it on time.
